There have been massive spreading of reports in the last few days concerning the Samsung Galaxy Note7’s battery catching on fire. Samsung is not feigning ignorance to this at all as it is quickly responding to the crisis announcing at present there is already an ongoing investigation. Thus Samsung is pledging a very quick and effective decision.
Thus Samsung has begun the process of recalling every Galaxy Note7 around the world. There will be the quickest possible replacements to every user who makes a return of his his phablet. It doesn’t really matter the date you actually bought it okay?
In face of this Note 7 retrieval exercise, there will be the official suspension of the sales of all Note7. The suspension will hold till all the faulty devices are withdrawn from the market such that only those working properly with no malfunction are circulated.
Koh Dong-jin, who occupies the position of the head of Samsung’s handset business division, had made bold assurances to the press that as of now the statistics is just 24 of every 1 million devices standing at risk. But then the company is not playing around taking any careless chances with its users hence the mass return exercise.
Below is an extract of the official press release:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Though Samsung was responsible for the design of the battery cell, it had practically outsourced the manufacturing to other companies. Thus if blames be allocated, one of these factories stand guilty for the faulty battery.
But then we must applaud the practice of Samsung choosing against compromising the safety of its users despite the heavy expenses to be incurred in this large scale recall campaign. We are sincerely hoping this gets solved ASAP as other big phone brands will be licking their fingers in delight for the time being.