Apple has admitted that a bug is affecting what it believes to be a “small percentage” of its iPhone 7 devices thus inhibiting their connection to a cellular network and displaying “No Service” on the network status bar. This occurs usually after the iPhone is removed from Airplane Mode, once this is done; the device refuses to re-connect to service. According to the company, the problem came up as a result of a component on the main logic board which failed. The company also stated that it will be offering free repairs to customers who are suffering as a result of the problem.
In lieu of the matter on the table, there are some restrictions. Apple says that the affected devices must be of a certain model number depending on the region that users got their phones. The company ascertained that these devices were manufactured between September 2016 and February 2018, and they were sold in places like China, Hong Kong, Macao, Japan, and the U.S.
Furthermore, Apple also insisted that it may require users to have the repairs on their affected iPhones to be done in the area or country where they were purchased. Moreso, if these devices have other unrelated issues like a screen crack, customers will have to go about fixing those issues firstbefore they go for the “No Service” repair. Finally, iPhones that are eligible for this package must have been bought less than two years ago. Also, if a user has already paid for this problem to be fixed, they might be able to get a refund for the cost of repairs.
The announcement this week will come just immediately after Apple has lauched a program for discounted battery replacement to address the issue of older phones becoming slower or shutdowns that are a result of Apple’s intentions.